Reference

How We Keep Your Account & Payment Details Safe

Your privacy is how we build your confidence to deposit via DANA, OVO, GoPay or QRIS without worry.

Account information encrypted end-to-endLocal payment data stays in-countryWithdrawal verification protects your wallet
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REACH US ANYTIME

How to Contact Us About Your Privacy

We answer privacy requests through three channels so you can reach us from wherever you are — whether you're in Surabaya, Bandung or anywhere else in…

Live Chat Message us inside your account dashboard. Available 08:00–00:00 Jakarta time daily.
Email Support Send your data access or deletion request to [email protected].
Account Settings Update your name, email, phone, or address directly in Settings > Personal Data.
DATA SECURITY INSIDE

How We Handle Cookies, Retention & Account Changes

Your trust depends on knowing exactly how we manage your data behind the scenes. We use session cookies to keep you logged in across device switches and to remember your game preferences.

Session Cookies

Stored on your device; expire after 30 days of no login. Used to keep you signed in across page refreshes and to load your game settings and balance.

Withdrawal Verification

Every payout request is checked against your ID and account history. DANA, OVO, GoPay and QRIS transfers show a confirmation code in your wallet after approval.

Two-Factor Authentication

Optional but recommended. When enabled, login requires a code sent to your phone. Protects your account even if your password is compromised.

Data Retention Rules

Account closure: we keep your records for seven years (tax & compliance). Game history: retained for two years. You can request earlier deletion of non-critical data.

Payment History Privacy

Separated from game logs. Only you, our payments team and your bank see deposit and withdrawal details. Never shared with game studios or analytics firms.

Data Subject Rights

You can request access to all your data, correction of errors, or deletion where permitted. Email [email protected] with your username to start a formal request.

Frequently Asked Questions About Your Data

Real players ask real questions about what happens to their information when they deposit and play. Here are the answers that matter most — covering who sees your data, how long we keep it, and what choices you have.

We collect your legal name, email, phone number, postal address, and date of birth to verify your identity. We also log your device model, operating system, and IP address to detect fraud and unusual login patterns. Payment details (DANA, OVO, GoPay or QRIS account identifier) are collected only when you make your first deposit.

Only you can view your full payment and game history in your account dashboard. Our support team can see deposits and withdrawals to help with refund or dispute requests. Game studios see only anonymous session data (game type played, duration, payout amount) — never your name, email or payment method.

Account details and withdrawal records are kept for seven years to comply with Indonesian financial and tax regulations. Game history is retained for two years. You can request earlier deletion of non-essential data — email [email protected] with your username to submit a formal deletion request.

No. We never sell your data to third parties, advertisers or data brokers. We share information only with our payments processor (to verify DANA, OVO, GoPay and QRIS transactions), our hosting provider (encrypted servers only) and government authorities where local law requires it.

Go to Settings > Personal Data inside your account to update your name, email, phone or address immediately. For permanent account deletion or removal of non-critical data, contact our support team at [email protected] or use live chat (08:00–00:00 Jakarta time daily).

Your account and all personal data remain secure indefinitely. Session cookies expire after 30 days of no login, so you'll need to re-enter your password on next visit. Account records and payment history are kept according to the seven-year retention schedule regardless of inactivity.

Yes. Enable two-factor authentication in Settings > Security to require a code sent to your phone when you log in. This protects your account even if someone else gets your password. You can also set a session timeout to auto-logout after a period of inactivity.

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